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Vol 9, No 2 (2025): September E-Servqual dan Model Kano dalam Aplikasi M-Tix Abstract  PDF
Selomit Aron Gita Untono, Sumiati Sumiati
 
Vol 6, No 1 (2022): Maret Membangun Orientasi Pelangggan Secara Profesional dengan Dasar Etika Bisnis Abstract  PDF
Asyari Asyari, Dipateruna Dipateruna, Rose Rosaria Z
 
Vol 6, No 1 (2022): Maret Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Massa Coffee Shop Bandung Abstract  PDF
Putri Oktaviani Devi, Ramayani Yusuf
 
Vol 6, No 1 (2022): Maret Pengaruh Kepercayaan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan pada AP Garage (Bengkel Cat & Custom) Abstract  PDF
Aris Ramadhany, Supriyono Supriyono
 
Vol 8, No 1 (2024): Maret Model Peningkatan E-Satisfaction Berbasis Online Shopping Experience dan Customer Engagement Konsumen Shopee di Kota Jambi Abstract  PDF
Susilawati Susilawati, Pupu Sopini, Muhammad Syukri
 
Vol 7, No 1 (2023): Maret Digitalisasi PT Pos dalam Meningkatkan Kepuasan Pelanggan PT Pos Indonesia Abstract  PDF
Lisawanto Lisawanto, Yaya Mulya Mantri, Ramayani Yusuf, Mohdari Mohdari
 
Vol 10, No 2 (2026): September Analisis Model Marketing Mix 4P terhadap Keputusan Pembelian, Kepuasan Pelanggan, Citra Merek, dan Pembelian Ulang Mr. Suprek Dengan Tools SEM Abstract  PDF
Muhammad Sandi Kurniawan, Minto Waluyo
 
Vol 10, No 1 (2026): Maret Analisis 7P Terhadap Pemakaian Ulang yang Diintervensi oleh Kepuasan Pelanggan pada Layanan Gojek dan Grab Motor Abstract  PDF
Sabrina Salma Nabila, Minto Waluyo
 
Vol 10, No 1 (2026): Maret Peningkatan Kepuasan Pelanggan dengan Menggunakan Metode Pendekatan Service Performance dan Importance Performance Analysis (IPA) di Perumda Delta Tirta Sidoarjo Abstract  PDF
Rafidah Amelia Anastasya, Sumiati Sumiati
 
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