Pengaruh Perceived Organizational Support dan Self-Efficacy terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Mediasi pada Pegawai Rumah Sakit Islam Purwokerto

Anisa Nur Nabilah, Suyoto Suyoto, Hengky Widhiandono, Dian Widyaningtyas

Abstract


This study aims to analyze the effect of Perceived Organizational Support (POS) and Self-Efficacy on employee performance with job satisfaction as a mediating variable at Rumah Sakit Islam Purwokerto. This research employed a quantitative approach using purposive sampling, involving 173 non-managerial employees as respondents. Data were collected through questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that self-efficacy has a positive and significant effect on employee performance, while POS and job satisfaction do not significantly affect performance. Both POS and self-efficacy have a positive and significant effect on job satisfaction; however, job satisfaction does not mediate the relationship between POS or self-efficacy and employee performance. These findings indicate that individual belief in professional competence is the most dominant factor in driving performance in a hospital environment with high service demands. This study provides practical implications for hospital management to prioritize strengthening employee self-efficacy through training and mentoring.

Keywords


Perceived Organizational Support, Self-Efficacy, Job Satisfaction, Employee Performance, Hospital

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DOI: http://dx.doi.org/10.33087/ekonomis.v10i2.2931

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